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Committed to complete customer satisfaction and to being a reliable organization that provides quality products and services.

QUALITY POLICY

SHAWCOR LTD. AND ITS SUBSIDIARIES (THE “COMPANY”) ARE COMMITTED TO COMPLETE CUSTOMER SATISFACTION AND TO BEING A RELIABLE ORGANIZATION THAT PROVIDES QUALITY PRODUCTS AND SERVICES.

THE COMPANY RECOGNIZES THAT A HIGH LEVEL OF COMMITMENT TO QUALITY IS ESSENTIAL TO OUR SUCCESS, AS WELL AS BEING IN THE BEST INTEREST OF ALL EMPLOYEES, CUSTOMERS AND STAKEHOLDERS. THESE OBJECTIVES SHALL BE ACHIEVED AT ALL COMPANY LOCATIONS BY ADHERING TO THE FOLLOWING PRINCIPLES:

  • Identification and documentation of customer requirements by listening to the voice of the customer
  • Conformance to customer requirements and compliance with applicable standards
  • Implementation of quality management best practices and industry-leading measurement systems
  • Responsibility for quality and customer satisfaction rests with all employees
  • Continual improvement of quality performance
  • Commitment to the reliable organization by providing necessary resources, training and application of the Shawcor Management System (SMS)

All company employees, from the president and senior management to production and service personnel at each division and location are responsible for implementing and maintaining an effective quality management system. Regular audits shall be completed to determine conformance and drive continual improvement of the quality management system.

All employees equally share responsibility for creating a reliable organization through flawless execution and the successful implementation of the quality management system.

ISO Certificates

Toronto

DSG-Canusa Product
Underwriters Laboratories ISO 9001:2000 Canada
Underwriters Laboratories ISO/TS 16949:2002 Canada

ShawFlex Product
Orion Registrar, Inc ISO 9001:2000 Canada

Rheinbach

DSG-Canusa Product
Quality Management ISO 9001:2008
Quality Management ISO/TS 16949:2009
Environmental Management ISO 14001:2004
Energy Management ISO 50001:2011

Suzhou

DSG-Canusa Product
SGS ISO 9001:2008
SGS ISO/TS 16949:2009

Loveland

DSG-Canusa Product
Underwriters Laboratories ISO 9001:2000 United States
Underwriters Laboratories ISO/TS 16949:2002 United States
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