Quality Assurance

Corporate Home

SCL-T C $16.3

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Home Connection Systems Why Shawcor Quality Assurance

Committed to complete customer satisfaction and to being a reliable organization that provides quality products and services.

GLOBAL QUALITY POLICY

SHAWCOR IS COMMITTED TO COMPLETE CUSTOMER SATISFACTION BY ENGAGING ITS EMPLOYEES¹ IN MEETING CUSTOMER REQUIREMENTS AND STRIVING TO EXCEED CUSTOMER EXPECTATIONS, COMPLIANCE TO STANDARDS, PROACTIVE RISK MANAGEMENT AND CONTINUAL IMPROVEMENT.

CUSTOMER-FOCUSED

Listen to the voice of the internal and external customer and identify and document customer requirements through open and collaborative communication.
Meet customer requirements, strive to exceed customer expectations and address opportunities to enhance customer satisfaction.
Deliver excellent product and service quality while maintaining or improving performance, competitiveness and reputation in the industries we serve.

COMPLIANCE

Achieve superior quality of products and services by applying and maintaining an effective quality management system.
Conform to industry and customer quality standards and drive continual improvement of the quality management system.

CULTURE

Shawcor is committed to fostering a culture that engages and aligns all Employees in taking responsibility and applying a preventive and proactive approach to product and service quality.

SHARED RESPONSIBILITY

Engage and align all Employees¹ in taking responsibility and applying a preventive and proactive approach to product and service quality.
Maintain reliable execution and a quality mindset by integrating quality principles in all processes and by applying an effective quality management system.
Provide training and communication to Employees, supply chain partners and customers to strengthen performance and the culture of quality.

CONTINUOUS IMPROVEMENT

Learn from quality incidents by fully and openly reporting, investigating, carrying out corrective actions and communicating.
Drive employee engagement in continuous improvement by providing resources, training and application of the Shawcor Management System (SMS).
Pursue transfer of knowledge and sharing of lessons learned and best practices to encourage a culture of learning from each other.
Continually develop knowledge and capabilities in leadership, quality principles and reliability of processes.

Violations of this policy will result in progressive discipline, up to and including termination of employment, and other remedies deemed appropriate by Shawcor to protect its interests.
¹Employees–Refers to all Shawcor employees worldwide and all other persons acting on behalf of Shawcor

ISO Certificates

Toronto
	DSG-Canusa Product IATF 16949:2016 ISO 9001:2015 ShawFlex Product ISO 9001:2015
Rheinbach
	DSG-Canusa Product Quality Management ISO 9001:2015 Quality Management IATF 16949:2016 Quality Management IAQG EN 9100:2018 Environmental Management ISO 14001:2015 Energy Management ISO 50001:2018
Suzhou
	DSG-Canusa Product SGS ISO 9001:2015 SGS IATF 16949:2016
Loveland
	DSG-Canusa Product ISO 9001:2015 IATF 16949:2016